1. Terms and Conditions
1. Introduction
These Terms and Conditions apply to all bookings and use of services provided by Respire Medical Services (“we”, “us”, “our”). By booking a first-aid training course or using our website at https://respiremedical.co.uk, you agree to be bound by these terms.
If you are acting as a consumer (an individual buying for personal purposes), statutory consumer-protection laws still apply and are not affected by these terms. If you are acting as a business (a company, organisation, or public body), you confirm that you have the authority to bind that organisation.
2. Services offered
We provide face-to-face and blended first aid training courses for individuals and organisations. Content may include practical demonstrations, theory sessions, and assessments.
Course details (topics, duration, and learning outcomes) are outlined on the relevant course page or booking confirmation. We may update course content and materials from time to time.
3. Booking and payment
You may book a course via our website, email, or any other agreed method.
Course fees are shown on the date of booking and do not include VAT (we are not VAT registered).
Payment is normally required in full in advance of the course date, unless otherwise agreed in writing.
We reserve the right to correct any obvious pricing errors and contact you if this occurs.
4. Your obligations
You must be medically fit to participate in practical first-aid activities, or notify us in advance if you have any condition that may affect your participation.
You must inform us before the course if you have any symptoms of illness (including COVID-19 or other infectious diseases) or have been in contact with someone who has. You agree not to attend if you are unwell or required to self-isolate.
You undertake to follow the tutor’s instructions and behave in a safe and respectful manner.
We may refuse participation or ask someone to leave if their behaviour or health condition poses a risk to themselves or others.
4a. Accredited qualifications and data sharing
For accredited first-aid courses, you authorise us to register your details with ProTrainings so that you can be formally enrolled on the qualification, take assessments, and receive your certificate. See our Privacy Policy for full details of what personal data is shared and why.
5. Limitation of liability
Respire Medical Services will provide training with reasonable skill and care.
We are not liable for any indirect or consequential loss (for example, loss of income or business opportunity) arising from your attendance at, or failure to attend, a course.
Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, as required by law.
6. Intellectual property
All course materials, presentations, handouts, and training resources are our intellectual property or that of our third-party licensors.
You may not copy, reproduce, or distribute course materials for commercial purposes without our written permission.
7. Force majeure
We will not be liable for failure to perform our obligations if caused by events beyond our reasonable control, including (but not limited to) severe weather, government restrictions, industrial action, or public health emergencies.
8. Certificates and re-certification
Certificates are issued only to learners who successfully complete all required assessments. Certificates remain valid for the period stated on them (typically 3 years for first-aid qualifications). Re-certification is required after this period.
9. Governing law and jurisdiction
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales.
10. Changes to these terms
We may update these Terms and Conditions from time to time. The latest version will always be published on our website. If there are material changes, we will notify you by email where reasonably possible.
2. Cancellation and Refund Policy
2.1 Your statutory right to cancel (consumers)
If you are a consumer and book through our website or email, you have 14 days to cancel without giving a reason.
To cancel, contact us at info@respiremedical.co.uk with:
- Your full name
- Booking reference or course date
- Clear statement that you are cancelling
If you cancel within 14 days and the course has not started:
- We will refund all payments made, minus:
- £20 admin fee (to cover processing and administration costs); and
- any card processing fees we cannot recover from our payment provider.
Refunds will normally be processed within 14 days.
Note: If you expressly request to start the course during the 14-day period, you lose this right to cancel.
2.2 Cancellation after the 14-day period or for fixed-date courses
For first-aid training courses with a fixed start date and time, your right to cancel without charge ends once the 14-day cooling-off period has passed or as soon as the course begins, whichever is sooner.
If you wish to cancel or reschedule your course after the 14-day period, the following terms apply:
| Notice given | Cancellation fee |
|---|---|
| More than 14 days before course | £20 admin fee only |
| 7-14 days before course | 25% of course fee (+ £20 admin fee) |
| 3-7 days before course | 50% of course fee (+ £20 admin fee) |
| Less than 3 days before course, or no-show | 100% of course fee |
Note: All cancellations are subject to a minimum £20 admin fee (or the full amount if higher) to cover processing costs, plus any unrecoverable card processing fees.
2.3 Rescheduling and substitutions
You may reschedule your course to another available date, provided you notify us at least 14 days before the original start date. A £20 admin fee applies.
If you are unable to attend, you may substitute another delegate in your place, provided they meet any course-entry requirements (e.g. age, fitness to participate). Please notify us in advance with the substitute’s name. A £20 admin fee applies.
2.4 Cancellation by us
We reserve the right to cancel or reschedule a course if minimum numbers are not met, due to unforeseen circumstances, or for safety-related reasons.
We will give you at least 14 days’ notice if we need to cancel or reschedule a course (except in emergencies, where we will notify you as soon as reasonably possible).
If we cancel your course, we will offer you the option to:
- Transfer to the next available date, or
- Receive a full refund of the course fee (no admin fee).
2.5 Special circumstances (illness, emergency)
If you or your organisation are unable to attend due to illness or an unexpected emergency, please contact us as soon as possible. We will consider your situation on a case-by-case basis and may offer a reschedule or partial refund at our discretion, subject to our standard notice-period rules and £20 admin fee.
2.6 Business bookings (organisations)
For bookings made by organisations (e.g. employers, schools, charities), the above cancellation rules apply to each course booking. Organisations may also be liable for any agreed fixed-date-booking or venue-hire costs if they cancel within the penalty bands, as outlined in your booking confirmation or separate agreement.