Privacy Policy

Last updated: 23 April 2026
Effective date: 23 April 2026

1. Who we are

Respire Medical Services (“we”, “us”, “our”) is a first-aid training provider based in Bracknell, Berkshire, United Kingdom.

Website: https://respiremedical.co.uk
Email: info@respiremedical.co.uk
Phone: 07801 292636

2. What this policy covers

This Privacy Policy explains how we collect, use, store and share personal data when you:

• visit our website;
• contact us;
• book or attend a course;
• create an account when purchasing through our website; or
• provide feedback, a testimonial, or other information to us.

3. What personal data we collect

Depending on how you interact with us, we may collect:

• name;
• email address;
• phone number;
• home address;
• work address or organisation details, where applicable;
• date of birth;
• course booking and attendance details;
• assessment and certification records;
• payment information, usually through a secure third-party payment provider;
• health or other information relevant to safe participation in training, where necessary;
• account details connected with website purchases;
• feedback, reviews, and testimonials; and
• any other information you choose to send to us in forms, emails, or messages.

We may also collect limited technical information when you use our website, including information gathered through cookies and similar technologies.

4. How we collect your information

We collect personal data when:

• you complete a form on our website;
• you contact us by email, phone, or message;
• you book a course;
• you create an account or make a purchase through our website;
• you attend training;
• you provide feedback or a testimonial; or
• you interact with our website through cookies and similar technologies.

In some cases, we may also receive information from an organisation booking training on your behalf.

5. How we use your information

We use your information to:

• respond to enquiries;
• process and manage bookings and orders;
• create and manage website user accounts where applicable;
• communicate with you about your course, booking, or account;
• deliver training safely and effectively;
• keep attendance, assessment, and certification records;
• process payments;
• provide customer support;
• comply with legal, tax, insurance, health and safety, and regulatory requirements;
• protect our website and business from misuse;
• collect customer feedback;
• publish testimonials or reviews for marketing purposes, where appropriate; and
• send marketing communications where you have consented or where otherwise permitted by law.

6. Lawful bases for processing

We rely on one or more of the following lawful bases under UK data-protection law:

• Contract – where we need your data to provide the training or services you have requested.
• Legal obligation – where we must keep or disclose information to comply with legal or regulatory requirements.
• Legitimate interests – where we use your data to operate and improve our business, manage customer relationships, and protect our services, provided your rights are not overridden.
• Consent – for certain marketing activities, testimonials, and non-essential cookies where required.
• Vital interests – in limited cases where health or safety information is needed to help protect you or others during training.

Where we process health information, this is treated as special category data and handled only where lawful and necessary.

7. Accredited courses and sharing with ProTrainings

For accredited first-aid training courses, we may need to share certain learner information with ProTrainings so that learners can be registered, assessed, certificated, and recorded correctly.

The information shared may include:

• name;
• address;
• date of birth;
• contact details;
• organisation details, where relevant;
• course details;
• attendance records;
• assessment outcomes; and
• certification information.

We only share the information needed for enrolment, assessment, certification, quality assurance, and related administration.

8. Other sharing of personal data

We do not sell your personal data.

We may share your information with trusted third parties where necessary, such as:

• payment processors;
• website hosting, website support, and analytics providers;
• IT and administrative service providers;
• venues or trainers involved in course delivery;
• insurers, legal advisers, or professional advisers; and
• regulators, law-enforcement bodies, courts, or other authorities where required by law.

9. Testimonials and feedback

If you provide a testimonial, review, or feedback, we may use it to improve our services and, where appropriate, to promote our business on our website or in marketing materials.

Where a testimonial identifies you personally, we will only use it where we have an appropriate lawful basis, including consent where required. If you ask us to remove a testimonial that is based on consent, we will stop using it going forward where reasonably practicable.

10. Cookies and similar technologies

Our website uses cookies and similar technologies. Some cookies are strictly necessary for the website to function, while others may be used for analytics, preferences, or marketing only where appropriate consent has been obtained.

For more information, please see our Cookie Policy.

11. How long we keep your data

We keep personal data only for as long as necessary for the purposes described in this policy. If we no longer need your information, we will delete it or securely anonymise it where appropriate.

As a guide, we usually retain:

• General enquiries that do not lead to a booking: up to 12 months.
• Customer booking records and routine business correspondence: up to 6 years after the course date.
• Accredited training, assessment, and certification records: up to 6 years after the course date, or longer where required by ProTrainings or by law.
• Payment, invoice, and tax-related records: at least 5 years after the relevant Self Assessment deadline.
• Marketing preferences and consent records: until you withdraw consent or object, with a minimal suppression record kept afterwards where needed to ensure you are not contacted again.
• Website account information: while the account remains active and for a reasonable period afterwards where needed for order history, legal compliance, or dispute resolution.

We may keep data for longer if required to establish, exercise, or defend legal claims, or to comply with legal obligations.

12. Security

We use appropriate technical and organisational measures to help protect personal data against unauthorised access, loss, misuse, or disclosure. However, no internet transmission or electronic storage system can be guaranteed completely secure.

13. Your rights

Depending on your circumstances, you may have the right to:

• request access to your personal data;
• ask for inaccurate data to be corrected;
• ask for your data to be erased;
• restrict or object to certain processing;
• request transfer of your data in some situations;
• withdraw consent at any time where processing is based on consent; and
• opt out of direct marketing.

To exercise your rights, email info@respiremedical.co.uk.

14. Complaints

If you have concerns about how we handle your personal data, please contact us at info@respiremedical.co.uk.

You also have the right to complain to the Information Commissioner’s Office (ICO).

15. Third-party links

Our website may include links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties, and you should read their privacy notices separately.

16. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.